Shipping & Return Policy

DELIVERY

The delivery time for a custom glove after placing the order is 6 to 8 weeks. Orders placed during a promotion of the holiday season can take an extra 1 to 2 weeks. Once your order is completed, it will be inspected by our team and sent/shipped to you, you will receive an email confirmation with a tracking number for delivery.

INTERNATIONAL DELIVERY

Windster Baseball is based in the Netherlands, customs duties and taxes are only included for orders shipped within the European Union. In any other country the buyer is responsible for any duty or import fees into their country. 

We are not responsible for any delays caused by the destination country’s customs clearance process or by the courier’s transit delays.

REFUNDS, RETURNS OR EXCHANGES

Custom Gloves

Windster Baseball does not offer any refunds, returns or exchanges on any custom glove, unless the error, defect or damage is due to our mistake. The glove builder presents the most realistic image and colours possible. Please do keep in mind that the color of the actual item may vary from the color displayed on your screen. Color differences generated by a computer screen are not considered an error. The color of fabrics may vary depending on the monitor and leather textures and can come with slightly different forms or shapes as it is a natural material.

Other products

An unused item can be returned within 14 days of the date of purchase. Windster Baseball only accepts returns that include a filled in Return Form. If you did not receive a Return Form with your order, please contact us at info@windsterbaseball.com. Windster Baseball processes all returns within 14 days after receiving the return. 

Windster Baseball only accepts a return if the product can be re-sold as new, including the original packaging. Clothing and equipment must be clean, unwashed, unworn and undamaged.

The buyer is responsible for the costs of the return shipment.

Please Note: You are not obligated to use a certain carrier, you can choose a carrier of your own choice. 

Shipping address

Please ship your returns to the following address:

Windster Baseball
Hondsdijkstraat 69
3042 VM Rotterdam
The Netherlands

Couldn't find your question? Please feel free to mail your question to info@windsterbaseball.com. We will get back to you within 1 to 3 days.